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Why do I really need a 'Reservation System'? |
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A Reservation system will help you set room rates and allotments, and distribute these throughout your market (Internet users, travel agents and corporate clients). Thus, potential guests will be able to make reservations 24/7 through your website, without having to deal with reservation staff behind the desk. |
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I handle online reservations from my website, through a reservation request form.
Why would I need a reservation system with instant confirmation? |
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In fact, a reservation request form does not guarantee a booking. Several correspondences should be followed up before the sale is actually closed. By having an instant confirmation facility in your reservation system, your hotel may enjoy various benefits such as: |
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Closing sales immediately, and turning your hotel website into a revenue center. |
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Avoid guests 'shopping around'. |
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Make guests feel certain of their reservations . |
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Enhance guests' pre-staying satisfaction as they are not disturbed by repeated back-and forth correspondence in making reservations. |
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Reduce the extra work of informing rates and availability. |
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Reduce the extra work of checking room allotment manually. |
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What makes Pelican different from other reservation systems? |
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We aim accurately at your goal. Pelican Reservation System seeks feedback from users, and applies this feedback to maintain continuous improvement in meeting hotel needs and goals.
Pelican provides a reservation system that is not only user-friendly to markets in making / modifying / canceling online reservations, but also for the hotelier to input, maintain and control reservations and all related matters in the system. |
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I already maintain a massive bank of manual contracts with travel agents and corporate clients. How does Pelican Reservation System help me out? |
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You can distribute a login and password combination to each and every one of your travel agents and corporate clients so that they might access room rates and allotments you set directly from your website.
Travel agents and corporate clients can make online reservations and get instant confirmation.
Hence, in place of disconcerting manual contracting, Pelican Hotel Reservation system offers the speed and ease of online contracting. |
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Why should my agents switch from manual contracting to online contracting, using the Pelican system? |
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There are several reasons to make the switch, but the three most important ones are: |
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Greater access to allotments - Room allotment is shared among agents belonging to a given group-rate structure, available on a first-come first-served basis. |
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Instant Confirmation - No more waiting-period uncertainty! Online bookings will be confirmed instantly 24 hours a day, 365 days a year. |
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Fast Information distribution - The mass mailing feature in Pelican system will enable hotels to distribute their promotional rates directly to counter sales staff much faster than by fax or mail, giving on-line agents a competitive edge. |
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How are payments transferred between Hotel and Travel Agents/Corporate clients? |
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There are six payment options for your agents/corporate clients: |
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Credit card online authorization, |
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Credit card guarantee, |
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Credit facility, |
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Prepayment, |
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Floating deposit |
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Pax Account (Guests pay the hotel, which forwards commissions to agents). |
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How do my Agents/Corporate Clients access the Pelican system to make online booking? |
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Through your own website. An agent or corporate client logging into a special link on your website will be transferred to a Pelican-generated reservations page, which includes your own logo, banner, and graphics. |
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What is the maximum number of Agents/Corporate Clients that I can set? |
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Unlimited.
With Pelican reservation system, adding new agents or corporate clients is simple and straightforward. |
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Will internet users be able to see the confidential rates I set for my travel agents / corporate clients? |
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No. Rates for travel agents / corporate clients will only be accessible with a login / password combination. Pelican system will display rates and other confidential information to each agent or client that have been authorized by the hotel. |
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I have more than one hotel - can I cross-sell my hotel rooms while maintaining information in one system? |
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Pelican Call Center Reservation System allows you to centralized reservations among your member hotels. All detail guidance of member hotels is available in one screen for reservation staff - such as guest reservation history, package availability etc. |
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My hotel has only 35 rooms, so why would I need Pelican Reservation System? |
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Efficient use of allotments is critical to smaller hotels who cannot afford unused room nights. Pelican Reservation System allows small hotels to share allotments with hundreds or even a thousand agents, generating greater opportunities for reservations even during off seasons. Pelican Hotel Reservation System can be used by hotels: B&B hotels to five star hotels and hotel groups. |
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Can I differentiate my hotel room rates among internet users, travel agents, and corporate clients? |
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Yes. Pelican Reservation System allows you to set unlimited 'Rate Tiers' (Rate Codes) which you can assign to one or a group of clients. Updating rates becomes a simple task even when dealing with thousands of clients. |
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What is the maximum number of rate structures that I can set? |
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Unlimited. |
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