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Close sales immediately |
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Bookings are confirmed the moment they are made, 24 hours a day, 365 days a year. Compare this to having to request a form/inquiry from your website, having an online booking system enables guest to check rate and availability and make online booking, increasing the likelihood of bookings happening and avoid guest shopping around and close sales immediately! |
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Maximizing website power |
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Website is available 24/7 that can be accessed from anywhere in the world. Having a booking engine/reservation system on your website is like having a 24-hour reservation office to real-time room rate and availability without having customer (direct guest, travel agent and corporate clients) to wait email reply or adjusting time difference to make a phone call. Be connected to your online customer and do not lose any potential online booker from your website! |
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Facilitate hotel up-sales |
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Packages and promotional banners are available in both text and pictures in a hotel reservation system.
Up-selling rooms might take place as a guest notices promotional items. |
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Maximize room allotment utilization |
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With dynamic room allotment, the hotel is enabled to share room allotment among rate tiers (rate plan) and have better control over room inventory.
The risk that allotments given to small agents will not be used often compels hotels to favor wholesalers and other high-volume clients.
Pelican’s room allotment management feature allows hotel to service niche-market agents and end consumers by sharing room allotments among specified groups of agents and clients, confirming bookings on a first-come, first-served basis. |
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Minimizing operational costs |
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Online contracting helps hotel reduce costs in arranging reservation from large-scale travel agents and corporate clients – cutting costs such as phone calls, faxes etc. |
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Broaden distribution channels |
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Pelican System and its co-branding partner websites work hand-in-hand to broaden hotel distribution channels.
More exposure and more reservations lay just one step ahead. |
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Maximizing room revenue (application of revenue management) |
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Ability to set up different rates for weekends/weekdays, group/individual rates, different occupancy resulting in increased average room rates. |
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Ease management and control for hotel rates across periods (daily, monthly, seasonal and more) |
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Nowadays, hoteliers are more conscious of the importance of adjusting rates – and hotel rates today fluctuate across periods. Whether hotels wish to apply daily rates (i.e. , a Valentine’s Day rate), monthly or seasonal rates, Pelican Reservation System offers features that will facilitate hotels in carrying out this operation effectively and efficiently.
This ability to continually “fine-tune” rates in response to market conditions is accomplished with features such as “rate tiers”, “priority rates” and “rate templates”. |
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Generate pre-staying satisfaction for guests |
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Pelican Reservation System helps you generate guest pre-staying satisfaction, starting from the moment guest sits down to make an online booking.
Having a reservation system that allows your web-visitor to check rates and availability, according to his / her travel plan, is a starting point for hotel service. Follow this up with user-friendly reservation steps, easily-modified/cancel reservations, access for multiple room bookings, customized room preferences, meal reservations, airport transfer reservations, dynamic packages, rooming lists and language options – as well as other inclusive-value items – and see how this will definitely enhance guest’s booking satisfaction.
For example, consider customized room preferences.Pelican Reservation System allows hotels to expose and break down room preferences as detailed, for instance, in the type of pillow desired. Imagine a guest who has an allergy to feathers – this person will be very happy when there is an option available to choose between a feather and a latex pillow when making reservations.
Don’t expect to start impressing guest at hotel doorstep – start from the moment s/he visits hotel website!
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Maintain guest contact to generate repeat reservations |
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Hotels can keep in touch with guests and steadily communicate special offers, promotions or upcoming events through email distribution |
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One complete reservation management solution |
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Pelican offers an integrated solution to managing reservations, with all inclusive issues such as rates, inventory, reservations report and much more.
Moreover, Pelican Reservation System allows hotels to manage rates and room inventory across three market segments (Travel Agents, Corporate Clients and Internet end-users). |
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Reaching a broader market |
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With the Online Application, travel agents of any size and corporate worldwide can apply for access to hotel rates and availability, make online reservations, modify and cancel reservations. |
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Facilitate cross-sales among hotel properties |
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For hotel groups or franchises, Pelican Call Center will allow hotels to cross-sell a hotel, thus minimizing the possibility of losing guests. |
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Avoid losing bookings due to allocation mis-forecasts! |
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Demand fluctuates; bookings might outnumber the inventory assigned in the system. Pelican Reservation System, with its insufficient inventory report feature, allows Hotels to react promptly in case of any denied reservation due to inventory unavailable in the system
Additionally, a Room Request form is available in case of no room rate and inventory assigned on the specified date |
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Effective monitoring system |
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Pelican Reservation System provides a wide range of reports for monitoring purposes.
Reports can be set and compiled as desired.
Email notification will be sent for key changes, so unauthorized changes can be noted and followed up accordingly. |
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